Privacy Policy

PACI IPTV Ltd. (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights under the UK GDPR and applicable data protection law.

By using our service, you agree to the collection and use of information in accordance with this policy.

Information You Provide

• Name and contact details (email address, phone number)
• Payment information (processed securely via third-party providers — we do not store card details)
• Account credentials (username; passwords are stored in hashed form only)
• Communications and support enquiries sent to us

Information Collected Automatically

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Service usage data (channels watched, connection timestamps)
• Log files and error reports for service improvement

We use collected data for the following lawful purposes:

• Service delivery: To provide, maintain, and improve our IPTV service
• Account management: To create and manage your subscription account
• Billing: To process payments and send invoices
• Customer support: To respond to enquiries and resolve issues
• Security: To detect fraud, abuse, and unauthorised access
• Legal compliance: To meet our legal obligations

We do not sell or rent your personal data to any third parties for marketing purposes.

Our website uses cookies and similar tracking technologies to enhance user experience and analyse site traffic.

Types of Cookies We Use

• Essential cookies: Required for the site to function (login sessions, preferences)
• Analytics cookies: Help us understand how visitors interact with the site (e.g., Google Analytics)
• Functional cookies: Remember your settings and preferences

You can control cookie settings through your browser. Disabling certain cookies may affect site functionality. By continuing to use the site, you consent to our use of cookies.

We may use trusted third-party services to operate our business. These parties have access to your data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

• Payment processors: Secure handling of transactions
• Hosting providers: Server infrastructure and data storage
• Analytics tools: Aggregated usage statistics (anonymised)
• Support platforms: WhatsApp Business for customer communications

Third-party services have their own privacy policies, and we encourage you to review them.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

• Account data: Retained for the duration of your subscription plus 2 years
• Billing records: Retained for 7 years as required by UK financial law
• Support communications: Retained for 2 years after resolution

You may request deletion of your data at any time (subject to legal retention obligations).

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (“right to be forgotten”)
• Right to restriction: Request we limit processing of your data
• Right to portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at support@paciptv.com. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage of sensitive account information
• Access controls limiting data access to authorised personnel only
• Regular security reviews and vulnerability assessments

Despite these measures, no internet transmission is 100% secure. In the event of a data breach, we will notify affected users in accordance with applicable law.

Our services are not directed at persons under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately and we will take steps to remove such information.

For any privacy-related enquiries or to exercise your rights, please contact:
Email: support@paciptv.com
WhatsApp: +44 7537 105407

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.